Effective Date: 1st November 2024
Last Updated: 1st March 2025

Welcome to The Campfire! Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our services.

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1. Information We Collect

We collect the following types of personal data:

• Account Information: Name, email, Discord username, and login activity.
• IP Address: Collected for security and fraud prevention.
• Booking Details: Records of past and upcoming bookings.
• Payment Information: We use Stripe for payment processing; we do not store any payment details.
• Cookies & Tracking Data: Google Analytics and session cookies to improve user experience.

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2. How We Collect Information

We collect data when you:

• Create an account on our website.
• Make a booking or subscribe to a membership.
• Use our website (via cookies and analytics tools).
• Engage with our community (e.g., Discord integration).

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3. How We Use Your Information

We use collected data to:

• Provide, manage, and improve our services.
• Process payments and subscriptions.
• Send marketing emails (opt-out available in emails).
• Analyze website traffic and user interactions.
• Maintain security and prevent fraud.

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4. Sharing & Third-Party Services

We do not sell your data. However, we may share it with:

• Vendors and service providers (e.g., Stripe, Google Analytics, Memberstack) to improve our services.
• Law enforcement or legal authorities if required by law.
• Affiliates and business partners only when necessary to enhance services.

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5. Cookies & Tracking

We use Google Analytics and session cookies for functionality and analytics. Under PIPEDA, users must be informed about tracking. By using our site, you agree to this. You can disable cookies via browser settings or use opt-out mechanisms provided by third-party services.

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6. Account & Data Deletion

Users may request account deletion by emailing jed@thecampfire.ca. Upon verification, we will delete all stored data unless legal obligations (e.g., Stripe’s retention policies) require otherwise. Requests are processed within 14 days.

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7. Subscription Cancellations

Users can cancel recurring memberships at any time. If we cancel a subscription due to a violation of our community guidelines, the user is not entitled to a refund.

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8. Security Measures

We use Memberstack for security and account management, ensuring encryption and data protection standards are met. Only specific employees have access to user data.

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9. Compliance with Privacy Laws

We comply with PIPEDA (Canada’s Personal Information Protection and Electronic Documents Act) and follow industry best practices to protect user data.

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10. Policy Updates

We may update this Privacy Policy periodically. Updates will be reflected on this page, and we encourage users to review it frequently.

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11. Contact Us

For any questions or privacy-related concerns, contact jed@thecampfire.ca.

By using our services, you agree to these terms.

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